FAQ
Have questions? We've got answers!
Orders
Once your order is placed, you'll receive an automatic order confirmation email with your order number, items, and payment summary. You can also view your order status anytime by logging into your account.
Yes! If your order hasn't shipped yet, reach out to us as soon as possible and we'll do our best to update your shipping address.
Yes! You can update your billing address on an order after it's placed. Simply reach out to us and we'll make the change for you.
Shipping & Returns
Once your order is placed, please allow 1-2 business days for processing and packing.
Once your order is placed, please allow 1-2 business days for processing and packing. From there, standard shipping typically takes 3-7 business days to arrive. So in total, you can expect your order within 4-9 business days. You'll receive a tracking number via email once your order has shipped!
We want you to love what you ordered! If something isn't quite right, we accept returns for contemporary clothing within 14 days of receiving your order for store credit. To be eligible, items must be unworn, unwashed, and returned with tags still attached. Please note that items not meeting these conditions, as well as any non-returnable items such as anything vintage, cannot be accepted. We'll provide a prepaid return shipping label — just keep in mind that the return shipping fee will be deducted from your store credit. If you have any questions about your return, don't hesitate to reach out! Again, no refunds on vintage.
Email shelby@teddystheboutique.com to start your return.
Our Products
Fit information can be found at the bottom of an item's description, under "Fit".
Yes, we do! Teddys gift cards are delivered digitally and can be used toward any purchase in our store.
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Don't hesitate to reach out with any questions